COMPENSATION CAMPAIGN : LOCAL GOVERNMENT FAILURES
COCOO.uk is launching a compensation campaign for individuals and communities across the UK who believe they have suffered direct harm due to significant failures in the provision of essential local government services and public infrastructure safety. Are you one of the affected parties?
If you have endured persistent damp, mould or disrepair in your home and have struggled to secure fair redress, now is the time to join our compensation project and reclaim what you are owed. The Housing Ombudsman routinely orders landlords to pay substantial awards—most recently directing Clarion Housing Group to compensate households with over £10,800 for failures in damp and leak repairs (housing-ombudsman.org.uk). Shelter England confirms that tenants can escalate unresolved complaints to the Ombudsman and access compensation amounts determined by established guidelines (england.shelter.org.uk). Families left for years in unhealthy conditions have seen awards of £6,500 and more for severe maladministration, demonstrating that affected residents need not accept substandard living environments (housing-ombudsman.org.uk). Last year, the Ombudsman distributed a record £4.9 million in tenant compensation, up from £1.1 million the previous year, underscoring the strong likelihood of success for well-supported claims (thesun.co.uk). By joining our class action, you add weight to collective grievances and stand a greater chance of securing timely remediation and restitution.
Potential affected parties include several distinct groups who may have suffered due to specific systemic failures. This includes residents of Birmingham impacted by the severe waste collection crisis in March/April 2025, who faced public health risks and loss of amenity. We are also seeking to hear from pedestrians, particularly those with visual impairments, mobility limitations, or other disabilities, who have been injured, put at risk, or faced significant accessibility barriers due to the design and implementation of “floating bus stops” by Transport for London (TfL), Transport for Greater Manchester (TfGM), and other Local Transport Authorities. Furthermore, social housing tenants living in properties afflicted by chronic disrepair, such as severe damp, mould, and persistent leaks, resulting in health problems or damage to belongings, are encouraged to come forward. Finally, bus passengers who have experienced assault or harassment, potentially due to inadequate safety and security measures by bus operators or transport authorities, may also be affected
COMMON HARM
The common harm experienced by these groups stems from alleged systemic failures by public bodies or their contracted service providers. For Birmingham residents, the common harm was the exposure to widespread public health risks and loss of amenity from the council’s failure in waste management. For users of “floating bus stops,” it’s the common hazardous design creating shared risks and accessibility barriers. Social housing tenants commonly suffer from unhealthy living conditions due to landlord negligence in maintaining properties. Bus passengers may share a common vulnerability due to failures in implementing adequate safety protocols across services
This campaign is necessary because these are not isolated incidents but appear to be symptomatic of deeper issues within local government and public service provision, including potential financial mismanagement, failures in statutory duty compliance, and inadequate regulatory oversight. For instance, the Birmingham waste crisis was linked to the Council’s severe financial distress, while “floating bus stops” raise questions about compliance with the Public Sector Equality Duty. Social housing disrepair indicates potential systemic failings by landlords and insufficient regulatory action by the Regulator of Social Housing (RSH). COCOO.uk has actively engaged with relevant authorities, including Birmingham City Council, TfL, TfGM, and the RSH, proposing constructive, non-litigious solutions to address these issues. However, where harm has already occurred, it is crucial to explore avenues for compensation. This campaign seeks to unite affected individuals, gather evidence, and investigate collective tort claims to secure redress and drive essential improvements
ACTUAL AND POTENTIAL HARM
Potential causes of action in tort, and the resulting perjuicios or harms, vary by issue but primarily include negligence and nuisance. For the Birmingham waste crisis, residents may have claims against the City Council for negligence leading to illness or property damage (e.g., pest infestations), and for public or private nuisance due to the loss of amenity and health risks. Regarding “floating bus stops,” individuals injured could pursue negligence claims against the responsible transport authorities (e.g., TfL, TfGM, or potentially DfT if national guidance was flawed) for creating a foreseeable risk of injury. Social housing tenants suffering from health issues (like respiratory conditions) or damage to property due to disrepair (damp, mould) may have claims in negligence against their social landlords for breaching their duty of care, and for breach of statutory repairing covenants which can ground tortious claims. Bus passengers harmed by assaults or harassment could bring negligence claims against bus operators or transport authorities if it can be shown they failed to take reasonable steps to ensure passenger safety. The harms for which compensation is sought include physical injury, psychological distress, damage to property, financial losses incurred by businesses, medical expenses, and the general loss of amenity and enjoyment of life or property
BENEFITS OF JOINING
- Free access a compensation mechanism.
- Express your concerns and provide evidence: You will have a platform to detail the damages suffered.
- Propose solutions: You will be able to contribute practical and legal ideas.
- Strengthen transparency and fair competition: You will support a constructive debate on the correct application of EU rules and the promotion of competitive markets.
- Restore trust: Your participation can be decisive in restoring the integrity of the competitive framework and the confidence of economic operators
- Join a community of potentially affected parties to facilitate compensation. Subscribing to a compensation campaign does not create an attorney-client relationship and does not commit you to any obligation, fee, or cost
ABOUT US
COCOO.uk is a British non-profit organisation dedicated to the promotion of fair competition, the protection of investors and consumers, and the safeguarding of the public interest. Our objective is collective redress on behalf of consumers and competitors to protect and promote their right to discipline responsible parties, both public and private. Oscar Moya LLedo is our Solicitor (the British equivalent of an “Abogado”) and plays a fundamental role in our mission to promote fair competition and protect the rights of consumers and businesses
Campaign Phases:
PHASE 1: Identification of systematic deficiencies in compliance with legislation that protects consumers, competitors, and the public interest.
PHASE 2: Identification of potentially affected parties and uniting them through this platform. Most victims never receive compensation and never find out that they are victims entitled to compensation or restitution. This creates a significant imbalance in the justice system to the disadvantage of consumers and competitors. That is why we need to unite. United, we gain power to negotiate on equal terms.
PHASE 3: Negotiation of the payment of financial compensation or restitution to the affected parties
LEGAL NOTICE
Joining a Compensation Campaign does not create a lawyer-client relationship and does not commit you to any obligation, fee, or cost. The allegations set forth herein are subject to an ongoing investigation and have not been proven before a court of law, unless otherwise indicated. All information provided will be treated confidentially in accordance with data protection regulations. This document contains the opinions, beliefs, and allegations of COCOO.uk based on currently available information and presented in good faith. These statements are subject to further investigation and should not be construed as definitive facts unless so established in a legal proceeding. COCOO.uk is a charitable society, not a law firm. The statements set forth herein are based on current information and are subject to further investigation. The basis for collective action resides in the fact that multiple entities and/or individuals may have suffered similar economic harm as a result of common conduct, for example, the overcharge paid by consumers or businesses, or mismanagement by the public sector